What is the SDS MyHealthcare Extended Access Service?

The Extended Access Service is an extension of your usual primary care service. It makes it easier for you to get an appointment at a time that suits you, this includes evenings and weekends.

This service offers appointments at times over and above those currently available, including on weekdays until 7:45pm and also some appointments on Saturdays and Sundays.  Please see the timings below. All Extended Access appointments are pre-bookable, routine primary care appointments with a range of clinicians including GPs, nurses and health care assistants.

This is not a walk-in service – you must book an appointment through the reception team at the University Medical Practice, in the usual way.

Where will my appointment take place?

For all our patients registered with us,  the extended access appointments will be at;

HARBORNE MEDICAL PRACTICE:

4, York street

Harborne

Birmingham

B17 0HG

Who would benefit from this service?

All currently registered patients who reside within our catchment can access these additional appointments. If you:

• find it difficult to attend an appointment during the working day;
• are a busy parent with small children;
• or rely on working carers to take you to appointments;.

The SDS MyHealthcare Extended Access Service eases the pressure on:

• GP Practices
• A&E Departments and Walk-In Centres
• Secondary Care

When will the Extended Access Service be available?

The service is available now.

How can I book an appointment?

Contact the UMP in the usual way and request an appointment. If an extended access service appointment is available, you'll be able to book this if this is more convenient for you.

What time and day will extended access appointments be available for?

The days and times for Extended Access appointments can be found below in red lettering:

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  You can discuss any aspect of your healthcare with the GP or nurse that you see.

Will I see my own GP and/or nurse?

Not necessarily. You will be seen by an experienced GP or nurse, but it is unlikely that you will be seen by your own GP or nurse. If you prefer to see your usual GP or practice nurse, please book an appointment with the University Medical Practice during our normal opening hours.

Will the clinician I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP or nurse that sees you, to ensure that they have the information they need to give you the best possible care. A record of this appointment will be sent back to your own GP practice electronically to ensure that your GP medical record is kept up-to-date. An appointment with this service will be just like an appointment at this practice.

 What about patient records?

Hub GPs have access to the patient’s full medical record, as long as the patient gives his or her consent. This means that they can receive personal GP care.

I have opted out of Your Care Connect. Can I get an appointment?

Unfortunately not. We’re unable to see patients who have opted out of sharing their medical records.

What if my patient needs an interpreter?

Harborne Medical practice will need to book this for you. You must give them at least 24 hours notice.  Please explain your specific language when you make the booking.

How do I cancel an appointment?

If you need to cancel the appointment, please ring through to Harborne Medical Practice 0121 427 5246.

Practice Nurse & Health Care Assistants

With this SDS MyHealthcare service, you can use the extended access facility to both Practice Nurses and HCAs. Practice Nurses and HCAs are available for face-to-face appointments at the Hubs. They can help your patients with the following presentations:

Where can I go to plan my journey?

Birmingham.gov.uk/transport

 Hub location

Harborne Medical Practice

4 York Street Harborne, Birmingham, B17 0HG

Main telephone No: 0121 427 5246

PRIVACY NOTICE