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Noticeboard

GDPR

PRACTICE PRIVACY NOTICE

University Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

 

What information do we collect about you?

 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

 

How we will use your information

 

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information.

 

In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other healthcare providers in order to provide you with a high level of care.

 

Maintaining confidentiality and accessing your records

 

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Data Protection Act 1998 (DPA), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information.

  

Risk stratification

 

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including University Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

Invoice validation

 

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Opt-outs

 

Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

 

What to do if you have any questions

 

Should you have any questions about our privacy policy or the information we hold about you, you can:

  • Contact us via email at admin.umpsbpct@nhs.net - please include in the subject line – PP request FOA Practice Manager
  • Write to the practice at The University Medical Practice 5 Pritchatts Rd Edgbaston Birmingham B15 2QU
  • Ask to speak with the Practice Manager, or their deputy

 

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed [24th April 2019].

 

  

Repeat Prescription ordering? 

Please take a look at "Clinics and Services"

Contraception Appointment?

Please book in with a member of our Nursing staff.

Changed Address?

Please update the practice if you have changed address or telephone number - it is vital that we have correct contact details.  Please select the Online Services from our Quick Links menu on the right. You must live within our practice area to remain registered with us - look at the practice area map in the New Patients tab to check where you live.

Car Park

The University has introduced Pay & Display around our car park at the back of the surgery. Patients attending the surgery for 90 minutes or less can park without charge in the car park area closest to the surgery.

Named Doctor

All patients have a named doctor and you will be informed who that is when you register for the first time. However we have an "open list policy" which means you are welcome to see whichever doctor you choose but we would strongly advise trying to see a consistent doctor, especially for long term health conditions. Please see here for more information.

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We have had our Care Quality Commission visit - see their  report on our services.

MENTAL HEALTH

Mental Health

 

You may be visiting this page at the suggestion of one of our Practice Team or simply looking for resources to help yourself. We have listed the various organisations which can help or offer advice. Some are specific to students and other resources depend on your age.

 

You are welcome to make an appointment to discuss your symptoms or concerns with any of our doctors especially if the resources below are not of help to you

 

For Students of any age

 

The University offers a variety of services which you can find out more by clicking this link

 

https://intranet.birmingham.ac.uk/as/studentservices/counselling/index.aspx

 

 

The University has a series of very helpful self-help guides on Anxiety, Depression, Eating Disorders and other problems. You can access them by clicking on the link below

 

 http://www.selfhelpguides.ntw.nhs.uk/birmingham/

 

 

For anyone up to and including the age of 25

 

Forward Thinking Birmingham is the City’s Mental Health Partnership which offers a wide range of services which are detailed on their website [link below] or by dropping into The Pause , 21 Digbeth, Birmingham B5 6BH

 

https://www.forwardthinkingbirmingham.org.uk/

 

 

 

If you need help URGENTLY, please contact the practice when we are open, ring 111 when we are closed or go to the nearest Accident and Emergency Department where a “RAID” mental heal team can help you.

 

The link below takes you to Forward Thinking Birmingham’s urgent help service

https://www.forwardthinkingbirmingham.org.uk/get-help-urgently

 

Samaritans also offer immediate help 24/7 -call them on 116 123 or follow this link

https://www.samaritans.org/how-we-can-help-you/contact-us

 

  

For anyone aged over 18

Birmingham Healthy Minds provides a variety of services including talking therapies. You can find out more by calling them on 0121 301 2525 Monday to Friday 9.30 to 4.30 or following this link:

 

http://www.bsmhft.nhs.uk/our-services/birmingham-healthy-minds/

 

They also offer a Walk- In Service at Katie Road Health Centre , Katie Road, Selly Oak B29 6JG on Monday between 10 and 11 am to speak to someone about arranging a talking therapy

 

If you need help urgently, please contact the practice when we are open, ring 111 when we are closed or go to the nearest Accident and Emergency Department where a “RAID” mental heal team can help you.

  

Samaritans also offer immediate help 24/7 -call them on 116 123 or follow this link

 

https://www.samaritans.org/how-we-can-help-you/contact-us

 

 

 

 

 



 
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