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Noticeboard

Contraception Appointment?

Please book in with a member of our Nursing staff.

Changed Address?

Please update the practice if you have changed address or telephone number - it is vital that we have correct contact details.  Please select the Online Services from our Quick Links menu on the right. You must live within our practice area to remain registered with us - look at the practice area map in the New Patients tab to check where you live.

Car Park

The University has introduced Pay & Display around our car park at the back of the surgery. Patients attending the surgery for 90 minutes or less can park without charge in the car park area closest to the surgery.

Named Doctor

All patients have a named doctor and you will be informed who that is when you register for the first time. However we have an "open list policy" which means you are welcome to see whichever doctor you choose but we would strongly advise trying to see a consistent doctor, especially for long term health conditions. Please see here for more information.

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We have had our Care Quality Commission visit - see their  report on our services.

Accessibility Information Standard

  

Helping you communicate with us.
The University Medical Practice needs to make sure that people who have a disability or sensory loss get information that they can access and understand, and any communication support that they need.
 
It is important to the Practice that patients and service users, as well as their carers and parents, can access and understand the information they are given. This includes making sure that you get information in an accessible format that suits your needs.
 
Because we provide NHS care, we have been doing this under the guidance of a process called the Accessible Information Standard (AIS).
 
As part of the Accessible Information Standard, we need to do five things. We must:
 
  1. Ask you if you have any information or communication needs, and find out how to meet your needs.
  • How we do this: We do this at the point of Registering a Patient and on-going through our close relationship with our patients
  1. We need to record those needs clearly and in a set way.
  • How we do this: We do this on our clinical system so our Doctors and Patient facing staff can see how best to support you.
  1. We must Highlight or flag the Patient’s file or notes so it is clear that the Patient has an information or communication need and how to meet those needs.
  • How we do this: We do this through our clinical system which provides a visible prompt to the Doctor or Patient facing staff member.
  1. Share details about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • How we do this: When you give permission, the clinical computer system will do this automatically.
  1. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
  • How we do this: We do this through Braille, larger print, arranging interpreter, forms in different languages and the use of an induction loop.
 

What does the Accessible Information Standard include?

The Standard expects that patients, service users, carers and parents with a disability or sensory loss should:
  1. Be able to contact, and be contacted by, services in accessible ways, for example via email, text message or Text Relay.
  1. Receive information and correspondence in formats they can read and understand, for example in audio, braille, easy read or large print.
  1. Be supported by a communication professional at appointments if this is needed to support conversation, for example a British Sign Language interpreter.
  2. Get support from health and care staff and organisations to communicate, for example to lip-read or use a hearing aid.

More to do

If you have a need that is covered by the Accessible Information Standard and you do not think we meet that need, please make your point known to the reception or call the Practice Manager on 0121 687 3055 or email the practice at admin.umpsbpct@nhs.net.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Accessible Information Form
Website Accessibility Information
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
Further help
If you:
  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.


 
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